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Frequently Asked Questions FAQ

Important: read this first!
Do you belong to Group A or Group B?

We have a new website since August 12th 2020.
Users that subscribed before this date are GROUP A, the old members.
Users that subscribed after August 5th 2020 are GROUP B, the new members.

 

Group A can unsubscribe by sending a email via the contact form
Group B can unsubscribe via their account. 

You go to the settings. Tap the little screw-icon at the bottom of the app. On the settings page you can add your enter code.

You can only use the enter code for two devices. So probably the maximum of devices has been reached. Contact us to remove one of the devices. After this has been done, you can use the code again.

You can only use the enter code for two devices. Contact us to remove one of the devices. In that case you can use the code again.

Group A: you have to stop your current subscription and take a new one. Please e-mail us.
Group B: Go to your “my account” on this website. There you can update your details.

You can not obtain a subscription with your debit card. We advise you to take a PayPal account. With a Paypal account you can get a subscription. 

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